Privacy Policy

Privacy Policy

  1. Introduction

Ember Wardrobe Pty Ltd (ABN 28 653 941 436) is committed to protecting your privacy.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth).

By using our website and services (“Services”), you agree to this Privacy Policy.

  1. What Information We Collect

We may collect the following personal information:

(a) Personal Details

  • Name
  • Email address
  • Phone number
  • Billing and shipping address

(b) Account Information

  • Username and password
  • Order history

(c) Customisation Data

  • Body measurements (for tailored garments)

(d) Payment Information

  • Payment details are processed securely via third-party providers (we do not store full card details)

(e) Technical Data

  • IP address
  • Browser type
  • Device information
  • Cookies and usage data
  1. How We Collect Information

We collect information when you:

  • Register an account
  • Place an order
  • Subscribe to emails or marketing
  • Contact customer support
  • Browse our Website (via cookies and analytics)
  1. How We Use Your Information

We use your information to:

  • Process and deliver orders
  • Provide customer support
  • Personalise your experience
  • Improve our Website and Services
  • Send updates, promotions, and marketing (you can opt out anytime)
  • Comply with legal obligations
  1. Disclosure of Personal Information

We may disclose your information to:

  • Payment providers (e.g. card processors)
  • Shipping and logistics partners
  • IT and service providers (hosting, analytics, email platforms)
  • Professional advisors (legal, accounting)
  • Authorities, where required by law

Some of these parties may be located outside Australia. We take reasonable steps to ensure they comply with Australian privacy standards.

  1. Cookies & Tracking

We use cookies and similar technologies to:

  • Enable Website functionality
  • Analyse traffic and usage
  • Improve user experience

You can manage cookies through your browser settings.

  1. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, including:

  • Secure servers
  • Encryption where appropriate
  • Restricted access controls

However, no method of transmission over the internet is completely secure.

  1. Access & Correction

You have the right to:

  • Access the personal information we hold about you
  • Request corrections if the information is inaccurate

To request access or correction, contact us using the details below.

  1. Marketing Communications

We may send you marketing communications if you opt in.
You can unsubscribe at any time via:

  • The “unsubscribe” link in emails
  • Contacting us directly
  1. Retention of Data

We retain personal information only as long as necessary to:

  • Provide our Services
  • Comply with legal obligations
  • Resolve disputes
  1. Third-Party Links

Our Website may contain links to third-party websites.
We are not responsible for their privacy practices.

  1. Complaints

If you believe we have breached the Australian Privacy Principles, you can contact us.

We will investigate and respond within a reasonable timeframe.

If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

  1. Changes to This Policy

We may update this Privacy Policy from time to time.
Updates will be posted on this page and take effect immediately.

  1. Contact Us

For privacy-related enquiries or requests, contact:

Ember Wardrobe Pty Ltd
Email: ember.wardrobe15@gmail.com